Before we Start

“The objective of NPCI Partner Program (NPP) is to offer the participants of payment systems information about entities engaged in providing technology and other products or services related to payments ecosystem (“Services”) including such entities that are certified with NPCI for products and services offered by NPCI, to enable these participants to be aware of and choose to make contact with entities offering Services and faster go to market for such participants. The materials on this NPP webpage ('Website') are for information purposes only. NPCI does not endorse entities listed on Website and takes no responsibility for Services provided by these entities. The users of the Website should perform their own checks to confirm the accuracy of information provided here before placing reliance thereon and perform checks on the entities listed on the Website before availing any Services from such entities. NPCI specifically disclaims any risk, liability or loss (personal or otherwise), incurred as a consequence, directly or indirectly of engaging with entities listed on the Website and use of the Services. Any arrangement entered between user of the Website and the afore mentioned entities for Services or otherwise are outside the NPP. Your use of this site does not create any customer service provider relationship between the user hereof and NPCI. In no event shall NPCI be liable to any user or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profit damages arising from User’s access and use of the website and information provided on the website, even if NPCI has been advised of the possibility of such damages. “

Deboarding process for Partners:

Partners can be deboarded from the NPCI Partner Program because of multiple reasons such as fraud, non-compliance to framework requirements or program terms and conditions, termination by the Partner, closure of business, etc. In all scenarios the following de-boarding mechanism will be followed:

• a. Immediate de-boarding: Provide 30 days’ notice to the Partner to provide clarification on the points raised. This will be for non-compliance of critical items. If not closed in 30 days, the de-boarding steps will be initiated.
• b. Non-renewal of Partnership: The NPP contract with the partner will not be renewed after expiry of the existing contract. This will be for non-critical concerns and scenario.

The following steps will complete the de-boarding process:

• 1. Acknowledgement from NPP Committee on de-boarding
• 2. Physical letter at the registered office of the VAS Partner (informing of de-boarding)
• 3. Removal of Partners credentials on NPP web portal
• 4. Market communication (if necessary)