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RuPay Standard
Onboarding Journey

Discover the core elements driving a seamless, standardized, and user-friendly
digital onboarding experience for RuPay credit card applicants.

Objective & Vision

To deliver a uniform, seamless and frictionless digital journey for RuPay credit card applications.

Value proposition

To accelerate the issuance of RuPay credit cards through standardized and simplified application journeys.

Key Beneficiaries

RuPay Credit Card Issuers, Cobrand Partners, and RuPay Credit Card Applicants

NEW TO BANK CUSTOMERS

RuPay Standard Onboarding Journey (SOJ) Benchmarks for NTB customers. ​The benchmarks consist of various UX requirements across different steps and features in the user journey, focusing on identifying strengths and opportunities for improvement.

Workflow Diagram RuPay SOJ Benchmarking

EXISTING TO BANK CUSTOMERS

RuPay Standard Onboarding Journey (SOJ) Benchmarks for ETB customers. ​The benchmarks consist of various UX requirements across different steps and features in the user journey, focusing on identifying strengths and opportunities for improvement.

Workflow Diagram RuPay SOJ Benchmarking

VAS Partners for RuPay SOJ

Impact & Features

Discover how a standardized, user-friendly onboarding journey is transforming RuPay Credit Card
applications by boosting adoption​, ​accelerating ​issuance, and enhancing customer satisfaction.

Pre-integrated APIs

Streamline processes with multiple pre-integrated APIs for seamless platform functionality.

Credit Soft Pull

Pre-qualify eligible leads effortlessly using a non-intrusive credit soft pull​ process​ .

Filtered leads

Align customer leads with bank-specific eligibility criteria for precision.

Pre-qualified users

Identify ​high-​potential customers using​ key​ parameters like credit score, age, and location.

Higher approvals

Boost application success rates for RuPay credit cards across partner banks.

Better satisfaction

Enhance customer experiences, increase NPS, and drive positive word-of-mouth.

Corporate Identity Number (CIN) : U74990MH2008NPL189067 Copyright © 2025 NPCI ® All Rights Reserved